Cancellation policy

At mcubes India, we are committed to providing a transparent and customer-friendly shopping experience. Our cancellation policy is in compliance with the Consumer Protection (E-commerce) Rules, 2020, and is designed to be fair and easy to understand. Please read this policy carefully to know the terms and conditions for managing your orders.

1. General Cancellation Policy

You have the right to cancel an order for products purchased from our website, subject to the terms and conditions outlined below. We encourage you to review your order details, including product specifications and delivery information, before confirming your purchase. A clear and accessible policy is our way of ensuring you feel confident and secure with every purchase.

2. How to Cancel an Order

To initiate an order cancellation, you must submit a formal request to our customer support team within the specified cancellation window. This helps us ensure that your request is processed accurately and promptly.

• Email: Please send your cancellation request to howdy@themcubes.in with the subject line: “Order Cancellation Request – [Your Order Number]”.
• Required Details: Your email must include your full name, the specific order number, and a brief, valid reason for the cancellation. We may request a screenshot of the order confirmation page for verification purposes.

3. Cancellation Window

An order can be canceled only within a specific timeframe to ensure smooth logistics and processing.

• Timeframe: You can cancel your order within 2 days (48 hours) from the time the order was placed or before the item has been dispatched from our warehouse, whichever comes first.
• Post-Dispatch: Once an order has been marked as “dispatched” and a tracking number has been shared with you, the order is considered final and cannot be canceled. If you still wish to return the product, you will need to follow our separate return and refund policy once the product is delivered to you.

4. Exceptions: Non-Cancellable Items

Please be aware that certain categories of products are not eligible for cancellation due to their nature. These exclusions are in place for safety, hygiene, or a commitment to quality.

• Pre-Orders & Back-Orders: Orders for items placed on pre-order or back-order are considered a final commitment and cannot be canceled once the order is confirmed. The estimated arrival date is provided on the product page for your reference.
• Customized or Personalized Products: Any product that has been custom-made or personalized to your specific instructions is not eligible for cancellation, as it cannot be resold.
• Digital Products: Once a digital product (e.g., a software license, downloadable content, or gift card) has been purchased or its access link has been shared, it cannot be canceled.
• Hygiene Products: Products such as intimate wear, cosmetics, or any item that falls under a hygiene-sensitive category may not be eligible for cancellation after the order has been placed for public health reasons.

5. Refunds for Canceled Orders

• Full Refund: If your order is successfully canceled within the cancellation window, a full refund of the amount paid will be processed.
• Refund Timeline: The refund will be initiated within 5-7 business days from the date of the cancellation confirmation. The actual time for the refund to be credited to your account may vary depending on your bank or payment provider.
• Refund Method: The refund will be credited to the original payment method used during the purchase.
  • Credit/Debit Card: The amount will be reversed to your card account. This typically takes 5-7 business days.
  • UPI/Net Banking: The refund will be credited to your bank account within 2-5 business days.
  • Cash on Delivery (COD): For COD orders, we will require your bank account details to process an electronic fund transfer (EFT). You will be contacted by our support team for this information. The refund will be initiated after we have received and verified your bank details.
• Cancellation Fees: While we do not impose a cancellation fee for a single, timely request, we reserve the right to deduct a nominal fee of 50 or 5% of the order value (whichever is greater) for multiple or repeated cancellations to cover administrative and processing costs. This helps us combat fraudulent activities and ensure fair usage of our services.

6. Handling Damaged or Defective Products

Although we take great care in packaging and shipping, in the unlikely event that you receive a product that is damaged or defective, you have the right to a full refund or a replacement.

• Refusing Delivery: You have the right to refuse acceptance of an order at the time of delivery if you find the product’s outer packaging to be tampered with or visibly damaged. We strongly recommend documenting the condition of the package with photographs before refusing delivery. Please notify our customer support team immediately at howdy@themcubes.in with your order details.
• Reporting After Delivery: If you discover a defect or damage after accepting the delivery, you must report it to us within 24 hours of delivery. You will need to provide clear photographs or a video of the product showing the damage or defect. Our team will verify the claim and guide you through the return and refund process as per our return policy.

7. Cancellation by Mcubes India

Mcubes India reserves the right to cancel an order under specific, unavoidable circumstances. We will promptly notify you and process a full refund to your original payment method in such cases. These may include, but are not limited to:

• The product is out of stock or no longer available, and a suitable alternative cannot be provided.
• Inaccurate or incorrect product pricing on the website due to a technical error.
• Inability to deliver to your specified address due to logistical constraints.
• Suspicion of fraudulent activity or a violation of our terms and conditions.

8. Grievance Redressal

In compliance with the E-commerce Rules, 2020, we have a dedicated Grievance Redressal mechanism.

• Grievance Officer: For any unresolved issues, including complaints regarding cancellations or refunds, you may contact our Grievance Officer. The contact details are available on our website.
• Response Time: Your complaint will be acknowledged within 48 hours of receipt and we will endeavor to resolve the issue within one month.

For any further questions, comments, or concerns regarding this policy, please do not hesitate to contact our customer support team at howdy@themcubes.in.